/ AI implementation
One repetitive job, connected from start to finish. Built into your existing systems, with exceptions handled and the result measured.
Uppercut Labs implements AI workflow automation for UK and US businesses. We connect events in the tools you already use to a defined sequence of actions: read an enquiry, classify it, prepare a reply, update a record and route it for approval. We start with one process so you can see whether it earns its place.
Ordinary automation handles rules, schedules and data movement. AI helps with unstructured input: an email that needs interpreting, a document with inconsistent wording or meeting notes that need turning into a draft action list. Keeping those roles separate makes a workflow easier to test and maintain.
The useful question is not how much you can automate. It is which recurring job has enough volume, a clear outcome and manageable exceptions. We measure the existing process, check integration access and agree what happens when the system cannot complete a step.
Example scopes to discuss, not claims of client results. Each needs access checks and a clear owner.
Someone reads every inbound enquiry, copies the details and assigns the follow-up.
Read the approved inbox or form, identify the request, check for an existing contact and prepare the CRM update. Draft a reply using the information you have approved.
Missing contact details, ambiguous requests and suspected duplicates go to review. Customer-facing messages follow your approval policy.
Your team retypes details from documents into a spreadsheet or business system.
Extract the agreed fields, validate required values and compare them with the relevant record. Present the source document beside the proposed update.
An extracted value is not automatically a verified fact. Failed checks and mismatches need a person; payment or approval authority stays separate.
Actions remain buried in notes after a call ends.
Turn approved meeting notes into a draft set of tasks, owners and dates, then route the list to the meeting owner before updating the project system.
The workflow should not invent a deadline or assign responsibility where the notes are unclear. Retention and recording permissions are agreed first.
Best for a frequent, repeatable process where the source and destination are known and exceptions can be described. An inbox, CRM, calendar or document queue is often a useful starting point.
Fix the process before automating it if nobody agrees on the rules. Use deterministic automation where it is sufficient. Consider an agent only when the system needs to choose among several permitted routes based on changing context.
Record the trigger, inputs, tools, task volume, handling time and exceptions. Agree the baseline rather than guessing at a saving.
Use ordinary rules for predictable steps and AI only where interpretation helps. Confirm API access, account plans, licensing and approval requirements.
Prevent duplicate updates, handle retries and route uncertain outputs to a human. Test with real samples and deliberately incomplete inputs.
Compare handling time and errors against the baseline. Train the owner, document recovery and agree who monitors the workflow after launch.
We review the tools you use and their actual API access. Microsoft 365, Google Workspace, HubSpot, Slack, Teams and project-management tools are common candidates. An available integration does not guarantee every action is supported on your account plan.
We choose the implementation around maintainability, integration support, cost and the team's skills. Existing automation platforms can be the right choice; custom code makes sense when their limits or operating costs do not fit the process.
Agree task volume, handling time, correction rate, review effort and operating cost before building. Compare the same kind of work after launch. Recovered staff time is capacity; it is not automatically a cash saving.
The workflow needs a visible exception path, useful logs and a way to complete the task manually. We agree retry rules, duplicate protection and the person responsible for unresolved work. A silent failure is not an acceptable handover.